Frequently Asked Questions.

If you can’t find the answer to your question below, please email contact@tissuville.com.

Sweden
Tissuville offers free standard shipping on all orders within Sweden, delivered by Postnord in 1-2 days.

EU, UK, USA, Canada
For customers living in this countries, free standard shipping is offered on all orders above 50 . However, orders below this amount will be charged a shipping fee of 15 at checkout. Orders shipped with standard shipping are delivered in 3-8 days to the country of destination (we do apologize if a delivery delay occurs due to customs clearance). You will also get the option to select DHL Express Shipping , which comes with an extra fee of 10. Orders shipped with DHL express shipping are delivered in 1-5 days. For orders above 120 free express shipping is available.

Australia, Israel, Malaysia, Singapore

For customers living in this countries, free standard shipping is offered on all orders above 50. However, orders below this amount will be charged a shipping fee of 15 at checkout. Orders shipped with standard shipping are delivered in 3-8 days to the country of destination (we do apologize if a delivery delay occurs due to customs clearance). You will also get the option to select DHL Express Shipping , which comes with an extra fee of 25. Orders shipped with DHL express shipping are delivered in 1-5 days. For orders above 180 free express shipping is available.

Rest of world
Free standard shipping is offered on all orders above 50. However, orders below this amount will be charged a shipping fee of 15 at checkout. Orders shipped with DHL Express Shipping are delivered in 2-6 days and the fee is 25 . The shipping rates are not inclusive of customs and duty fees that could be charged when the package reaches the country of destination. Please note that the delivery to rural addresses can result in longer delivery times.

Delivery times are estimated and may vary due to stock availability, credit authorization, or special orders handling.

Insurance

Each purchase is insured by Tissuville during the time of transit, from when it leaves our office until it is delivered to you.

Please email contact@tissuville.com if you prefer to change the delivery date.

  • You can shop at Tissuville without creating an account, however, if you register you can benefit from the following advantages:
    Review your past purchases.
  • Request a return directly from your account.
  • Save your address and payment details for quicker purchases.

Customers have the right to return or exchange products. In order for the return or exchange to be accepted, a request must be made by email to contact@tissuville.com within 14 days of the date of delivery. The return shipping fee is paid by the customer.

If you receive a damaged or faulty item, you must contact us within 7 days of receipt and the following conditions must be met:

  1. The products must be return in their original packaging (box, accessories, inserts, protection, etc.)
  2. The products must be accompanied by the purchase receipt.
  3. The products returned by the Customer were not used, damaged, worn, or altered.
  4. Label tags must still be attached to the products.
  5. In case of a damaged good the product should be returned in the condition it was received, the Customer should not try amend, repair or modify.

Tissuville reserves the right to refuse returns that don’t comply with the above conditions. Unauthorized returns/exchanges may be returned to sender. We cannot be held responsible for items which do not reach us.

In the event of withdrawal, customers will be refunded of all payments made to Tissuville including shipment cost (excluding international deliveries and additional costs for special deliveries), upon receipt of the returned product.

Due to the nature of Made-to-Order and personalized pieces, they cannot be returned, exchanged or refunded.

You may exchange purchased items into another item equal or greater value (you must pay the difference in price, if required). Upon receipt of the returned merchandise, the new item will be shipped to you again, free of charge within Sweden.

We recommend using DHL or an insured service courier for returns, as Tissuville cannot be held responsible for lost items.
Please note that international custom duties and taxes are not refunded for shipments outside of The European Community.

Once the return authorization is processed and you receive confirmation from us.

Your refund will be credited to your original payment method. Tissuville will issue a full refund including shipping costs if the complete order is returned. Please note that Tissuville will not refund the return shipping fee.

Deliveries outside of Sweden may be subjected to custom duties. Customs and duties charges are not included and remain the responsibility of the recipient. Tissuville is not required to inform clients about customs duties and taxes. The customer should check with the relevant authorities before placing an order. In case of refusal to pay customs duties and taxes, any requested and taxed amounts to Tissuville will be deducted from the refunded amount to the customer.

All items purchased on tissuville.com are guaranteed to be authentic. Merchandise purchased from other websites or authorised dealers can be verified by entering your Tissuville product’s unique number on the Authenticate page.

If you receive a damaged or faulty item, you must contact us within 7 days of receipt.
We also offer a repairs service for products out of warranty, at a fee. Please email contact@tissuville.com for more information.

You can find size guides for our bracelets, rings, and belts, available on the Size Guide page.

When you place an order or access your account information, we use a secure socket layer (ssl) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.
In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, gender, birth-date, message and gift recipients’ names, addresses, telephone numbers and email addresses.

Yes, items may be gift wrapped in our signature Tissuville gift box tied with our logo-printed ribbon and embellished with a personalized gift label. Tissuville shopping bag included. Gift wrapping is complimentary.

To preserve the quality of your Tissuville piece, keep it stored in shape in the original sac and/or box when not in use.
Direct contact with humidity, moisture, heat, oily substances and cosmetics may damage the piece.

Direct exposure to sunlight and illumination may discolor the piece.
External friction may cause color transfer, abrasion and contamination.

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