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Shipping

Sweden, Denmark, Finland, Norway - Free Returns

Service Cost
Free Standard Shipping - Postnord Free on orders above $ 50.00
Free Express Shipping - DHL Free on orders above $ 160.00

Europe

Service Cost
Free Standard Shipping (3-10 days better for the enviroment) Free on orders above $ 50.00
Free Express DHL Shipping (2-6 days) Select for Fast Delivery Free on orders above $ 190.00
Standard Shipping (3 -10 days better for the enviroment) $ 12.00

North America some others

Service Cost
Free Standard Shipping (8-30 days) Free on orders above $ 85.00
Free Express DHL Shipping ( 2-6 days) Select for fast delivery Free on orders above $ 200.00
Standard Shipping (8-30 days) $ 12.00
Express Shipping DHL - (2-6 days) Select for fast delivery $ 25.00

World wide

Service Cost
Free Express Shipping DHL - (4- 8 days) Free on orders above $ 200.00
Express Shipping DHL - (4-8 days) $ 35.00

Returns

Customers have the right to return or exchange products. In order for the return or exchange to be accepted, a request must be made by email to contact@tissuville.com within 14 days of the date of delivery.  During the Holidays, shop worry free with our Extended Holiday Returns For item(s) purchased between November 1, 2023 and January 1, 2024, inclusively, we’ll gladly give you a refund or exchange until January 16, 2024.

We offer free returns for Sweden, Denmark, Finland and Norway, simply use the provided return label to ship back to us.  For other countries the return shipping fee is paid by the customer. international returns from countries outside the European Union,  15 eur will be deducted from the refund (to cover the handling import fee that the courier will charge when the item is imported back to Sweden).

If you receive a damaged or faulty item, you must contact us within 7 days of receipt and the following conditions must be met:

  1. The products must be return in their original packaging (box, accessories, inserts, protection, etc.)
  2. The products must be accompanied by the purchase receipt.
  3. The products returned by the Customer were not used, damaged, worn, or altered.
  4. Label tags must still be attached to the products.
  5. In case of a damaged good the product should be returned in the condition it was received, the Customer should not try amend, repair or modify.

Tissuville reserves the right to refuse returns that don’t comply with the above conditions. And partial refunds may apply in certain cases. Unauthorized returns/exchanges may be returned to sender. We cannot be held responsible for items which do not reach us.

In the event of withdrawal, customers will be refunded of all payments made to Tissuville including shipment cost (excluding international deliveries and additional costs for special deliveries), upon receipt of the returned product.

Due to the nature of Made-to-Order and personalized pieces, they cannot be returned, exchanged or refunded.

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