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Shipping

Due to the Global Crisis caused by the COVID-19, we cannot be held responsible for any delays caused by our shipping partners. During this time of crisis the operations of our shipping partners, as well as your national post, may be staggered due to the procedures and precautions that have been put in place in order to ensure the safety of all employees and recipients. As we await further updates regarding the status of the matter at hand, please be mindful that packages may be subject to any delays. Please feel free to reach out to our customer support team for any additional information regarding your order status or shipping procedures. Our team would be more than happy to help and we hope you all stay safe during this time of distress.

Sweden

Service Cost
Free Standard Shipping - Postnord Free on orders above $ 35.00
Free Express Shipping - DHL Free on orders above $ 65.00

Europe

Service Cost
Free Standard Shipping (3-10 days better for the enviroment) Free on orders above $ 35.00
Free Express DHL Shipping (2-6 days) Free on orders above $ 65.00
Standard Shipping (3 -10 days better for the enviroment) $ 10.00
Express Shipping DHL (2-6 days) $ 10.00

North America some others

Service Cost
Free Standard Shipping (3-10 days better for the enviroment) Free on orders above $ 35.00
Free Express DHL Shipping (2-6 days) Free on orders above $ 65.00
Standard Shipping (3 -10 days better for the enviroment) $ 10.00
Express Shipping DHL - (2-6 days) $ 15.00

World wide

Service Cost
Free Express Shipping DHL - (4- 8 days) Free on orders above $ 160.00
Express Shipping DHL - (4-8 days) $ 20.00

Returns

Customers have the right to return or exchange products. In order for the return or exchange to be accepted, a request must be made by email to contact@tissuville.com within 14 days of the date of delivery. The return shipping fee is paid by the customer.
If you receive a damaged or faulty item, you must contact us within 7 days of receipt and the following conditions must be met:

  1. The products must be return in their original packaging (box, accessories, inserts, protection, etc.)
  2. The products must be accompanied by the purchase receipt.
  3. The products returned by the Customer were not used, damaged, worn, or altered.
  4. Label tags must still be attached to the products.
  5. In case of a damaged good the product should be returned in the condition it was received, the Customer should not try amend, repair or modify.

Tissuville reserves the right to refuse returns that don’t comply with the above conditions. Unauthorized returns/exchanges may be returned to sender. We cannot be held responsible for items which do not reach us.

In the event of withdrawal, customers will be refunded of all payments made to Tissuville including shipment cost (excluding international deliveries and additional costs for special deliveries), upon receipt of the returned product.

Due to the nature of Made-to-Order and personalized pieces, they cannot be returned, exchanged or refunded.

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